Responsible Gaming
at dk 999
Gambling is entertainment — and dk 999 is committed to keeping it that way. This page provides everything you need to understand our safe play tools, recognise the signs of problem gambling, and take control of your gaming experience at any time.
How dk 999 Keeps Gaming Safe
Our responsible gaming framework is built on six pillars. Each one reflects a concrete commitment to the well-being of every player on the dk 999 platform in Bangladesh.
Strict 18+ Policy
No player under the age of 18 may register, deposit, or place any bet on dk 999. Age verification is performed during the account registration process, and any account found to belong to a minor is closed immediately with all funds returned.
Deposit Limit Controls
Players can set daily, weekly, or monthly deposit limits directly from their account settings. Once a limit is set, it takes effect immediately. Increasing a limit requires a mandatory 48-hour cooling-off period to prevent impulsive decisions.
Session Time Reminders
dk 999 allows you to set session duration alerts. When your chosen play time is reached, you will receive a clear on-screen notification reminding you to take a break. These reminders are designed to keep you conscious of time spent on the platform.
Time-Out Feature
If you need a short break, the time-out feature lets you temporarily suspend your account for periods ranging from 24 hours to 6 weeks. During a time-out, you cannot log in, deposit, or place bets. The feature activates within minutes of your request.
Self-Exclusion Programme
Players who feel they need a longer break can request self-exclusion for a period of 6 months, 1 year, 2 years, or permanently. A self-exclusion cannot be reversed before its minimum term expires, ensuring a genuine cooling-off period.
24/7 Support Team
Our support team is available every day of the year — including Eid, Victory Day, and all other public holidays — via email at [email protected]. If gambling is affecting your life, our team can guide you to the right tools and resources immediately.
1. Our Commitment to Safe Play
dk 999 was built on the belief that gambling should be an enjoyable, recreational activity — never a source of financial stress, family conflict, or personal harm. We serve players across Bangladesh, from Dhaka and Chittagong to Sylhet, Rajshahi, Khulna, and beyond, and we recognise that the accessibility of online gambling places a heightened responsibility on us as an operator.
Responsible gaming is not an afterthought at dk 999. It is embedded into the design of the platform, the training of our support staff, and the policies that govern how we operate. We actively monitor gameplay patterns for signs of problematic behaviour, and we take direct action — including proactive outreach to players who may be at risk — rather than waiting for problems to escalate.
Our responsible gaming framework is guided by the following principles:
- Gambling on dk 999 is strictly for adults aged 18 and above, without exception.
- Every player has the right to set personal limits on their gambling activity, and those limits will be honoured immediately and unconditionally.
- Players who wish to take a break from gambling — for any reason — will be supported fully and without judgment.
- dk 999 will never market gambling products in a way that targets vulnerable individuals, encourages chasing losses, or misrepresents the realistic odds of winning.
- The well-being of our players always takes precedence over short-term commercial interests.
We encourage every player to treat gambling as entertainment, set a personal budget before each session, and never bet more than they can comfortably afford to lose. Gambling outcomes are determined by verified RNG systems and are entirely unpredictable — no strategy, system, or pattern can guarantee a win.
2. Age Restriction and Verification
The minimum age to use dk 999 is 18 years. This is a strict, non-negotiable policy. It applies to account registration, making deposits, placing bets, participating in promotions, and accessing any real-money game on the platform. 18+
During the registration process, dk 999 collects your date of birth. Before your first withdrawal or at any point our team deems appropriate, we may request age verification documents — such as a National ID card, passport, or driving licence — to confirm that you meet the 18+ requirement. Accounts that cannot be verified as belonging to an adult will be suspended pending verification or permanently closed.
If you are aware of a minor who has accessed or is attempting to access dk 999, please contact us immediately at [email protected]. We take underage gambling extremely seriously and will act on all reports without delay.
3. Responsible Gaming Tools
dk 999 provides a comprehensive set of responsible gaming tools that give you direct control over your gambling activity. All tools are accessible through your account settings or by contacting our support team. There is no cost to using any of these features, and their activation is never discouraged or delayed.
Deposit Limits
Set a maximum amount you can deposit over a daily, weekly, or monthly period. Reductions take effect immediately. Increases require a 48-hour review period before they become active.
Instant activationSession Time Alerts
Choose how long each gaming session should last before you receive a reminder. Available in 30-minute increments from 30 minutes up to 8 hours per session.
CustomisableTime-Out
Temporarily deactivate your account for 1 day, 7 days, 14 days, or up to 6 weeks. The account is locked immediately and cannot be reopened early — no exceptions.
24 hrs – 6 weeksSelf-Exclusion
Permanently or long-term block access to your dk 999 account. Available for 6 months, 1 year, 2 years, or indefinitely. Cannot be reversed before the selected period ends.
Minimum 6 monthsTo activate any of these tools, log in to your dk 999 account and navigate to the Responsible Gaming section in your account settings. Alternatively, contact our support team at [email protected] at any time and our staff will apply the restriction to your account immediately upon your request — no questions asked and no attempt to dissuade you.
4. Warning Signs of Problem Gambling
Problem gambling can develop gradually and is often difficult to recognise from the inside. The following warning signs are well-established indicators that gambling may be shifting from recreational entertainment into a harmful habit. If you recognise any of these in yourself — or in someone you know — please read the self-assessment section below and reach out to our support team.
Chasing LossesPlacing larger or more frequent bets in an attempt to win back money that has already been lost, rather than accepting the loss and stopping.
Gambling Beyond Your BudgetBetting money that was set aside for essential expenses such as rent, food, bills, or family needs — or borrowing money specifically to gamble.
Emotional DependencyGambling to escape stress, anxiety, sadness, or boredom rather than for entertainment — or feeling irritable and restless when unable to gamble.
Secrecy and ConcealmentHiding your gambling activity from family members, lying about how much time or money you spend on gambling, or feeling a need to keep your betting private.
Loss of Time AwarenessLosing track of how much time has passed during a gambling session, missing meals, sleep, work, or social commitments because of gambling.
Neglecting ResponsibilitiesGambling is interfering with work performance, family relationships, studies, or other important life commitments that were previously maintained.
Experiencing one or more of these signs does not automatically mean you have a gambling problem — but it is a strong signal that it is worth pausing to reflect honestly on your relationship with gambling. The self-assessment questions in the next section can help you evaluate your situation more clearly.
5. Self-Assessment Questions
Answer the following questions honestly. If you answer "yes" to three or more of them, we strongly encourage you to reach out to our support team or consider activating one of the responsible gaming tools described above. This is not a clinical diagnostic tool — it is a starting point for reflection.
Have you ever spent more money gambling than you originally planned to spend in a single session?
Have you ever borrowed money — from friends, family, or a financial institution — to fund your gambling activity?
Have you ever felt the need to keep your gambling activity secret from people close to you?
Have you ever continued gambling after deciding you would stop, telling yourself "just one more bet"?
Has gambling ever caused you to neglect work, studies, or family responsibilities?
Do you gamble to escape from stress, problems, loneliness, or negative emotions?
Have you ever felt restless, irritable, or anxious when trying to reduce or stop gambling?
Has gambling caused significant financial difficulty, arguments with family members, or emotional distress in the past 12 months?
6. Self-Exclusion and Account Closure
Self-exclusion is the most comprehensive responsible gaming tool available on dk 999. When you self-exclude, your account is immediately and completely locked. You will not be able to log in, make deposits, place bets, or access any real-money features of the platform for the duration of your chosen exclusion period.
Available Exclusion Periods
- 6 months (minimum term)
- 1 year
- 2 years
- Indefinite / Permanent
The period begins from the moment your exclusion request is processed by our team, typically within 1 hour of your request being received.
Important Conditions
- Self-exclusion cannot be reversed before its minimum term ends.
- Requests to reverse an exclusion before the term expires will be declined without exception.
- Any account balance at the time of exclusion will be returned to your registered payment method.
- Promotional communications will be suspended for the duration of the exclusion.
How to self-exclude: Log in to your dk 999 account, go to Account Settings, and select Responsible Gaming. Choose Self-Exclusion, select your preferred duration, and confirm. Alternatively, email [email protected] with the subject line "Self-Exclusion Request" and include your registered username and your chosen exclusion period. Our team will process your request and send a confirmation email to your registered address.
Permanent account closure: If you wish to permanently close your dk 999 account without the self-exclusion framework — for example, because you simply no longer wish to use the platform — contact our support team via email. We will close your account, return any remaining balance, and delete your personal data in accordance with our Privacy Policy and legal retention obligations.
7. Getting Help and Support
If gambling is becoming a problem for you or for someone close to you, please know that help is available and that reaching out is the right thing to do. Problem gambling is a recognised condition, and it responds well to timely intervention and support.
Contact dk 999 Support: Our support team is available 24 hours a day, 7 days a week, including all Bangladeshi public holidays such as Eid, Victory Day (December 16), and Independence Day (March 26). All responsible gaming requests and concerns are handled with complete confidentiality. You can reach us at:
- Email: [email protected] (plain text — not a clickable link)
- Support hours: 24/7, Bangladesh Standard Time (BST, UTC+6)
When contacting us about a responsible gaming matter, please include your registered username and a brief description of what you need — for example, "I would like to set a deposit limit" or "I would like to request a 30-day time-out." Our team will respond promptly and apply the requested restriction without delay.
We also encourage players who are experiencing difficulties to speak with trusted family members or friends. Problem gambling rarely resolves on its own, and the support of people close to you is one of the most important factors in recovery. If you are in Bangladesh and are concerned about a family member's gambling habits, our support team can provide guidance on how to approach the conversation and what steps may be available.
8. Protecting Minors
Keeping children and young people away from gambling is a responsibility shared by dk 999 and by the adults in their lives. The following practical steps can help ensure that minors in your household are not exposed to gambling content.
Secure Your Account
Use a strong, unique password for your dk 999 account that you do not share with anyone, including family members. Enable any additional security features available in your account settings. Always log out fully after each session, especially on shared or family devices.
Device-Level Controls
Most smartphones and tablets used in Bangladesh — whether Android or iOS — include parental control settings that can restrict access to specific websites or categories of content. Consider activating these controls on any device that children or teenagers have access to.
Monitor App Downloads
Be aware of the apps downloaded onto shared devices. If you have downloaded a browser shortcut or saved dk 999 to your home screen, ensure it is not visible to or accessible by minors sharing the device.
Report Underage Access
If you suspect that a minor has accessed or created a dk 999 account, report it to us immediately at [email protected]. We will investigate and act without delay. Any account confirmed as belonging to a minor will be closed and all funds returned immediately.
dk 999 does not market its services through channels primarily directed at minors, and we do not use imagery, language, or themes that are designed to appeal specifically to people under the age of 18. Our advertising, where used, complies with responsible gambling marketing standards and includes appropriate age restriction notices. 18+
on dk 999
every day of the year
deposit limit increase
period available
Play Smart, Play Safe with dk 999
Gambling is most enjoyable when it stays within your control. Explore the platform, set your limits, and remember our support team is always here whenever you need us — day or night.